Outlook 2016 public folder calendar not updating

It works by keeping a copy of your mailbox locally saved (cached) on your computer.Accessing a local copy allows access to your data to be much quicker, and allows you to work on Outlook while offline.Click on the upper right user icon, and select “Open another Mailbox”. If the shared mailbox is neither accessible nor properly synchronizing on the web app, the problem most likely needs to be fixed at the server level.

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To make sure that shared folders are properly downloaded to the Offline Outlook Data File when Cached Exchange Mode is turned on, you will proceed as follows: Click File More Settings. If the syncing problem still persists with the new Outlook profile, then the problem might be elsewhere.

On the Advanced tab, under Cached Exchange Mode Settings, make sure the checkboxes “Download shared Folders” and “Public folders favorites” are selected. The network infrastructure might have some problem, permissions might not have properly replicated across the infrastructure after the shared mailbox owner granted the target user with permissions and many others.

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Once your shared mailbox account is ready (created either on Active Directory on-premises or on Azure Active Directory) you can proceed by adding it to your Outlook profile. Once configured, the shared mailbox will be automatically available in the left folder pane in Outlook. Select the permission level—Editor permissions will provide full access—and click OK. Open Outlook again and reconnect the shared mailbox following the process listed for step number 1 (How to add an additional shared mailbox on Outlook). Office 365 keeps your mailboxes (shared or individual) on a server called Microsoft Exchange.

You should keep in mind, however, that there are different methods to do this. With the exception of the mailbox owner, anyone else who needs to access the additional mailbox (and configure it on his Outlook profile) must be granted the correct permissions. Shared mailboxes might suffer from a wide range of technical and configuration issues. However, Outlook locally caches all folders to which you have access (also for shared mailboxes) in a file called Offline Outlook Data File (.ost).

Using Cached Exchange Mode, you can read and respond to your cached messages while offline, and any new messages or updates to your mailbox on the server will be automatically sent/received once Outlook (specifically the file) gets connected again.

If the shared mailbox is not synchronizing, you might try to disable, restart Outlook, and re-enable again Cached Exchange Mode on the advanced profile configuration settings of your Outlook profile. Highlight the Exchange account, and then click Change. On the Advanced tab, under Cached Exchange Mode Settings, uncheck the option Cached Exchange Mode. The Autodiscover service should be able to create the Outlook profile automatically: Click on Next. Go again to the Mail Configuration window and select the option: ”Always use this profile”. Next time Outlook opens up, it will automatically load your new profile.

Of course, full synchronization might take a while, and some data (emails) might be available on Outlook (especially older items) only a few hours later.

The feature Cached Exchange Mode is set up by default when you are using an Exchange account.

This guide covers some of the most common issues and how best to deal with them.

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